Frequently Asked Questions

Placing an order

(Q) How to place order?
(A) Only registered users on our website are able to place order, if you have not register yourself, please do so here http://www.uniqbe.com/user/register You can follow these steps for placing an order:

  1. Log in to your account on the top right corner
  2. Select the product that you would like to purchase, and add it to cart
  3. Click on "My Cart" locate on top right corner, make sure that information in the cart is correct, and click on checkout
  4. Fill in the billing address and shipping address details (If shipping address is the same as billing address, then check on the box "ship to my billing address" otherwise choose the second option)
  5. At Checkout - Shipment & Payment page, please fill in these information shipping method, declare value, order remark and payment method
  6. At Checkout - Confirm Order page, once again please double check all the information before clicking on submit order

(Q) I am not able to find the product in your website, what can I do?
(A) Please contact our Team, who will attempt to source the item you desire from elsewhere at no additional cost.

(Q) The item that I want is out of stock, what now?
(A) Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular will run out of stock, in that case we suggest you check back on our website on the next day. If product is re-stocked, you will see it online.

(Q) Do you offer warranty on your products?
(A) Yes, you can find our warranty rate during check out.
 

Payment

(Q) What payment methods are available?
(A) We can accept payment in form of bank transfer and paypal. If you wish to use credit card, you can pay via paypal.

(Q) Payment status checking?
(A) You can log in to your account and check the order status, here is status
  • Payment pending: payment not received
  • Processing: payment received, order is in process

(Q) Should I include the bank transfer fee?
(A) Yes, to make sure shipment is dispatching at faster timing, we suggest you to make sure that bank fees are included for both sides, so that we received payment in full amount. For overseas or international bank transfer charge, please check with your local bank service, for our local HSBC bank transfer charge is $8.60 USD.
 

Shipping & Delivery

(Q) How long does it take to process my order?
(A) We can ship order within 48 business hours after received of full payment, however 90% of the time we can dispatch same day.

(Q) Hong long will It be before I receive my order?
(A) We offer several options for shipping to your destination, the duration will be dependant on the service you choose. We will usually ship an item out within 48 hours after received of full payment, so on the safe side you should calculate the shipping time as such = processing time (48 hours) + shipping time (depends on service choosen). Please note that shipping time is only an estimation without delay from custom clearance. 

(Q) Do you provide tracking number?
(A) Yes, all services have tracking system, you can track the status after shipment dispatched.

(Q) How do I change my shipping address before dispatched?
(A) If order is placed, we are not able to change the shipping address, the only way is to cancel the order and replace again. In that case you will need to inform us promply for cancellation, before placing a new order.

(Q) How do I change my shipping address after dispatched?
(A) Once shipment left our warehouse, we have little control over it, however we can request our courier partner to re-route to your new address. Please take note that there is no guarantee that re-route will be successful. Re-route surcharge may apply for this request.

(Q) My shipment has take longer duration than usuall, what should I do?
(A) If you have any concerns regarding your shipment status, please feel free to email us, we are happy to assist you and resolve your issue.

(Q) What is remote area surcharge?
(A) Despite all the shipping costs for all the countries stated in our website, some extended areas like rural, remote and less-accessible locations may require extra charges. Our system will auto look up your postal code, in cases where it falls under remote area, the charges will show up in your check out page.
 

Warranty & Replacement

(Q) What should you do in case of the purchased item/s is in faulty condition?
(A) Uniqbe Limited suggested you to email us firstly. We had been able to fix 40% of the product defect with simple repair advice over the email. A return merchandise authorization form (RMA) will be sent to you, upon approval of this form you can proceed to send back the product.

(Q) What is your return policy?
(A) We offer 7 days Dead on arrival (DOA) and 12 months warranty. For more detail information please refer to our T&C.
 

Drop ship & Wholesaling

(Q) Can I drop ship product from Uniqbe?
(A) Yes, we have serve many resellers world wide, if you are interested to resell our products, please register yourself here http://www.uniqbe.com/user/register After registration, please send us an email to request for reseller account, you can send to info@uniqbe.com

(Q) How much is the drop ship fee?
(A) We do not charge any drop ship fee at the moment

(Q) What is the minimum order quantity
(A) We are able to ship 1 piece order, there is no minimum order quantity.

(Q) Can I buy in wholesale volume?
(A) Wholesaling usually involves bulk quantity purchase, we can offer with a minimum purchase of 5 units. For any wholesale request, kindly send us your inquiry to info@uniqbe.com